Your Data Protection & Privacy
At ace365, your privacy is not merely a legal obligation — it is a core value that guides every operational decision we make. Find out exactly what data we collect, how we use it, and what rights you have as a member.
Effective Date: 1 January 2026 | Version: 2.1 | Language: Bahasa Melayu (ms-MY)
Before you read the full policy, here are the core principles that shape how ace365 handles the personal data of every member.
Every communication between your browser and ace365's servers is protected by 256-bit SSL encryption — the same technology used by Malaysia's major banks, including Maybank and CIMB. Your data cannot be intercepted or tampered with while in transit.
256-bit SSLAce365 has never and will never sell, rent, or share members' personal data with any third party for marketing purposes. Your information belongs to you — we only store and use it for the purposes you have consented to.
Your Data is SecureAce365 only collects data that is genuinely necessary to provide the services you request. We do not collect excessive or irrelevant information — every data field in our registration forms and transactions has a clear and specific purpose.
Minimal DataAs an ace365 member, you have the right to access, correct, download, and request the deletion of your personal data at any time. Requests are processed within 30 days and require no justification on your part.
Full Member RightsThe ace365 Privacy Policy is drawn up in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). As a platform serving Malaysian players, we are bound by local legal requirements that protect your privacy rights.
PDPA 2010You can choose which types of communications you wish to receive from ace365 — bonus promotions, game updates, or news about the Malaysia Super League and MPL esports. Unsubscribe from any communication category at any time via your account settings.
Your ChoicesUnder Malaysia's Personal Data Protection Act 2010 and the ace365 Privacy Policy, you have the following rights with respect to your personal data.
You have the right to request a copy of all personal data held by ace365 about you. Such requests will be fulfilled within 30 working days in a readily readable format.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request an immediate correction. Contact ace365 support with supporting evidence for prompt rectification.
You may request the deletion of your personal data from ace365's systems — subject to applicable legal retention and audit requirements. Such requests are processed within 30 days.
You have the right to receive your personal data in a machine-readable format (JSON or CSV) for the purpose of transferring it to another platform if required.
You may object to the processing of your data for direct marketing purposes at any time. Such objections will be actioned immediately without any additional conditions.
Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the validity of any processing that took place prior to that date.
A quick-reference table of the types of data collected and how they are used — transparency is ace365's commitment to every Malaysian member.
| Data Type | Primary Purpose | Shared with Third Parties? | Retention Period |
|---|---|---|---|
| Name & IC Information | Identity verification (KYC) | No — internal use only | 7 years after account closure |
| Phone Number & Email | Communications & account security | No — internal use only | Account active period + 3 years |
| Payment Details (TnG, GrabPay, etc.) | Deposit & withdrawal processing | Yes — licensed payment processors | 7 years (tax requirement) |
| Betting & Gaming Records | Audit, dispute resolution | No — internal use only | 5 years after transaction |
| IP Address & Device Data | Security & fraud detection | No — internal use only | Rolling 90 days |
| Cookie & Site Behaviour Data | Personalise your platform experience | Not without consent | Until cookies are deleted |
| Communication Preferences | Sending relevant promotions | No — internal use only | Active account period |
This Privacy Policy explains how ace365 ("we", "the Platform", or "ace365") collects, uses, stores, protects, and discloses your personal information when you use the ace365-jit.com platform and all related services.
This policy applies to all users of the ace365 platform, including registered members, website visitors, and any individual who interacts with our platform in any capacity. By using the ace365 platform, you confirm that you have read and understood this Privacy Policy and agree to the practices described within it.
Platform Scope: This policy covers all activities on the ace365 platform, including jackpot slots, Live Casino (roulette, baccarat, blackjack), Sports Betting (Malaysia Super League football, EPL, BWF badminton, MPL MY esports), poker, and all related support services.
Ace365 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of personal data processing. As a responsible data controller, we ensure that all data processing is carried out lawfully, fairly, and transparently.
Ace365 collects your personal data through several channels — directly when you register or transact, automatically as you use the platform, and via third parties such as licensed payment processors. Below are the categories of data we collect:
Data You Provide Directly:
Automatically Collected Data:
Every piece of data we collect has a clear and legitimate purpose. ace365 uses members' personal data for the following:
Ace365 does not sell, rent, or disclose members' personal data to third parties for marketing or commercial gain. Your data may be shared with a limited number of third parties only in the following circumstances:
ace365's Commitment: All third parties we work with are bound by data processing agreements that require them to protect your data to the same standard as the ace365 Privacy Policy. ace365 takes full responsibility for the actions of any third-party data processors appointed by us.
Protecting your personal data is a top priority at ace365. We apply multiple layers of technical and organisational security controls to keep your data safe from unauthorised access, loss, destruction, or disclosure:
While ace365 implements comprehensive security measures, no system can be entirely infallible. In the event of a data breach involving your personal data, ace365 will notify you within 72 hours of the breach being detected, in line with international data protection best practices.
Ace365 uses cookies and similar tracking technologies to enhance your experience on the platform. Below are the types of cookies we use and their purposes:
You can manage cookies through your browser settings — however, disabling essential cookies may affect the functionality of the ace365 platform. Third-party cookies (such as analytics cookies) are only used when you provide consent via the cookie banner on your first visit to the platform.
As an online platform, ace365's technical infrastructure may involve servers located in multiple countries. When your personal data is transferred outside Malaysia, ace365 ensures equivalent protection is maintained through the following measures:
If you would like to know more about the protection mechanisms used for cross-border data transfers, please contact the ace365 Privacy Officer at the email address provided in Section 11.
Ace365 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or to comply with legal obligations. The following are the key data retention guidelines:
Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered. If you request deletion before the legally required retention period ends, we will inform you which portions of your data can be deleted immediately and which must be retained for legal compliance.
To exercise any of the privacy rights outlined in this Policy, you may contact ace365 through the following channels:
Ace365 will process all privacy requests within 30 working days. Where a request is complex or involves a large volume of data, this period may be extended to 60 days, with notice provided to you. No fees are charged for legitimate privacy requests, except where requests are manifestly unreasonable or excessively repetitive.
Identity Verification Required: To protect your privacy, ace365 will require identity verification before processing any data access, correction, or deletion request. This ensures that only you — and no one else — can access or modify your personal data.
The ace365 platform is intended for users aged 18 and above only. ace365 does not knowingly collect, store, or process personal data of individuals under the age of 18.
If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. If you believe your child or an underage individual has registered on ace365, please contact us immediately at support@ace365-jit.com for prompt action.
Ace365 has appointed a Data Protection Officer responsible for ensuring compliance with this Privacy Policy and Malaysia's Personal Data Protection Act 2010. You may contact our Data Protection Officer for any privacy-related queries, concerns, or requests:
If you are not satisfied with ace365's response to your privacy request or complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under the Ministry of Communications and Digital.
Ace365 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements. When significant amendments are made:
Current Effective Date: 1 January 2026. Version 2.1. Any amendments will be communicated to all registered ace365 members via email at least 14 days before taking effect.
When you register on any online platform — a casino, an e-commerce site, or social media — you are entrusting some of your personal information to that party. At ace365, we understand that trust is not something to be taken lightly. A player who deposits RM200 to play slots or bet on a Malaysia Super League match is trusting the platform not just with their money, but also with their name, phone number, and payment details. The ace365 Privacy Policy exists to ensure that trust is never taken for granted.
One thing that sets ace365 apart is our commitment to minimal data collection. We do not collect information we do not need. There are no irrelevant questions on our registration form, no tracking beyond what is operationally necessary, and no use of your data for purposes you have not consented to. Every data field we request has a clear justification — whether to verify your identity, process payments via DuitNow or Touch 'n Go eWallet, or ensure the platform is used safely by eligible individuals.
On the technical security front, ace365 invests seriously in the infrastructure that protects your data. 256-bit SSL encryption is not simply a feature listed in the terms — it is an active layer of defence operating at all times across every transaction you make. Whether you are depositing RM100 via GrabPay or withdrawing your EPL Sports Betting winnings to your Maybank2u account, all data in transit is protected by the same encryption standard used by Malaysia's banking system.
Account security is an area that many Malaysian players tend to overlook. ace365 offers two-factor authentication as an additional security layer — strongly recommended for all accounts, especially for VIP members with larger balances. On top of that, ace365's security monitoring system operates around the clock to detect suspicious login patterns, access attempts from new locations, or any unusual activity on your account. If anything out of the ordinary is detected, you will be notified immediately.
In the context of responsible gambling, ace365 uses gameplay pattern data not to maximise your time on the platform — but to identify early signs of problem gambling. If ace365's system detects patterns that suggest a potential gambling issue, our responsible gambling team may proactively reach out to offer support or remind you of the limit-setting tools available. This is a use of data we genuinely believe benefits players.
Your right to access and control your personal data is something ace365 takes seriously. If at any point you want to know what data we hold on you, you can request it and we will provide a full report within 30 days. If anything is inaccurate, you can request a correction. If you wish to close your account and request deletion of your data, we will honour that request in compliance with applicable legal retention requirements. These are your rights under Malaysia's Personal Data Protection Act 2010, and ace365 is committed to making it easy for you to exercise them without unnecessary barriers or delays.
Finally, the simplest but most important thing to remember: ace365 will never sell your data to advertisers, marketing companies, or any third party for commercial gain. Whether you are spinning the jackpot slots, betting on a BWF badminton match, or sitting at an ace365 live casino baccarat table — your personal data remains yours. We are its custodian, not its owner. That is the most fundamental commitment at the heart of the ace365 Privacy Policy.
Responsible Gambling: ace365 is committed to the wellbeing of all Malaysian members. Only bet what you can afford to lose, set your limits before you play, and remember that entertainment should always remain enjoyable. If you need support, please contact Talian Kasih 15999. Learn more about Responsible Gaming.
ace365 Terms & Conditions: This Privacy Policy should be read alongside the ace365 Terms & Conditions, which govern the overall use of the platform. Read our full Terms & Conditions.
Your data is safe with us. Join over 250,000 Malaysian players who trust ace365 as their online entertainment platform of choice. Register today and claim a welcome bonus of up to RM1,000.
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