Terms & Conditions ace365 – A Complete Guide for Malaysian Members

1. Definitions & Introduction

These Terms and Conditions ("Terms") constitute a binding agreement between you ("Member", "Player", or "User") and ace365 ("Platform", "We", or "ace365") regarding your use of the online gaming platform accessible via ace365-jit.com and all related subdomains or applications.

By registering an account, making a deposit, or using any ace365 service, you confirm that you have read, understood, and agreed to be fully bound by these Terms. If you do not agree with any part of these Terms, you are advised not to use the ace365 platform.

The following definitions apply throughout these Terms:

• Withdrawable Balance: The amount in your account that is not subject to any active rollover requirements or restrictions.
• Bonus Balance: Bonus credits that require a rollover to be completed before they can be withdrawn as cash.
• Rollover: The total wagering amount you must reach before your bonus balance can be converted into withdrawable cash.
• Valid Bet: Bets that count toward the rollover calculation — excluding cancelled, voided, or push legs in Asian Handicap markets.
• Active Account: An account that has had at least one login or transaction within the past six months.

2. Eligibility & Account Registration

To register and use the ace365 platform, you must meet all of the following eligibility requirements at the time of registration and throughout your use of the platform:

• At least 18 years old at the time of registration. ace365 reserves the right to request age verification at any time and to suspend an account until verification is completed.
• Residing in or located in a jurisdiction where participation in online gaming is lawful under the laws applicable to you personally.
• Register using accurate, truthful, and up-to-date personal information. Any false or misleading information may result in account suspension and forfeiture of your balance.
• You do not have any other ace365 account that is active or was deactivated due to a Terms violation. Each individual is entitled to hold only one ace365 account.
• Never been declared bankrupt or involved in any active insolvency proceedings that could affect your financial standing.

Ace365 reserves the right to decline any registration application without providing a reason. Identity verification using a national ID (MyKad) or passport may be required before your first withdrawal or upon reaching certain limits. This KYC (Know Your Customer) process is a standard safeguard that protects all ace365 members.

3. Deposits & Payment Methods

Ace365 accepts deposits via the following local Malaysian payment methods, all processed within 30 seconds to 2 minutes:

• Touch 'n Go eWallet — minimum deposit RM30, processed instantly.
• GrabPay — minimum deposit RM30, processed instantly.
• DuitNow — direct transfer using a phone number or IC number, processed within 30 seconds.
• Boost — minimum deposit RM30, processed instantly.
• ShopeePay — minimum deposit RM30, processed instantly.
• FPX (Maybank2u, CIMB Clicks, and other Malaysian banks) — minimum deposit RM50, processed within 1–2 minutes.

All deposits must be made from a payment method registered in the same member's name. Third-party deposits are not accepted and may result in the account being frozen pending investigation. ace365 does not charge any deposit fees; however, your e-wallet provider may impose their own limits or charges beyond ace365's control.

Completed deposits cannot be cancelled or refunded once credited to your ace365 account and gameplay has begun. If you experience a technical issue during the deposit process, contact ace365 customer support with proof of the transaction (a screenshot or reference number) within 24 hours.

4. Withdrawal of Winnings

Withdrawals at ace365 are processed promptly — we understand that quick access to your winnings is part of a great experience. The following terms and procedures apply to all withdrawals:

• The minimum withdrawal amount is RM50 for all payment methods.
• Withdrawals to Touch 'n Go eWallet, GrabPay, DuitNow, Boost, and ShopeePay are processed in under one hour.
• Withdrawals to a bank account (FPX) are processed within 1–3 hours on business days.
• Withdrawals may only be made to a payment method held in the same name as your ace365 account.
• Bonus balances that have not yet met the rollover requirements non-withdrawable. Only withdrawable balances (original deposits and winnings that have met the rollover requirement) are eligible for withdrawal.
• The first withdrawal from any new account may require identity verification (KYC) before it is processed. This is typically completed within 24 hours.

Ace365 reserves the right to delay withdrawals by up to 7 working days for investigation purposes if suspicious account activity is detected, including unusual betting patterns or evidence of bonus abuse. All holds will be communicated to the member via their registered email.

5. Bonus & Promotions

Ace365 offers a range of bonuses and promotions to add value to the playing experience of Malaysian members. All bonuses are subject to the following general terms unless otherwise stated in each promotion's specific terms:

• The welcome bonus (up to RM1,000) is available exclusively for new registration — one claim per individual, per household, per IP address, and per phone number.
• All bonuses must be activated in the Promotions section of your account before starting any game. Bonuses cannot be activated retroactively.
• Slots and Poker bonus rollover: 8x. Live Casino bonus rollover: 6x. Sports and e-sports bonus rollover: 5x.
• Rollover is calculated based solely on the bonus amount received, not the original deposit.
• Voided bets, pushed bets, and void legs within combination bets do not count towards rollover.
• Bonuses that are not activated or whose rollover requirements are not fulfilled within the stipulated validity period will expire automatically with no compensation.
• ace365 reserves the right to void bonuses and any associated winnings if there is evidence of abuse, fraud, or betting strategies specifically designed to manipulate bonus conditions.

Ongoing promotions such as weekly reload bonuses, sports cashback, and daily free spins each carry their own specific terms and conditions, which are displayed alongside every offer in the Promotions section of the ace365 platform. Please review the terms of each promotion before activating it.

6. Game Rules

Ace365 operates across multiple game categories including slots, Live Casino, Poker, and Roulette. The following general rules apply to all games:

• All ace365 slot games use Random Number Generator (RNG) independently audited to ensure every outcome is random and cannot be manipulated.
• The Return to Player (RTP) rate for each slot game is available for reference in the game information section. RTP is a long-term estimate and does not guarantee returns in any individual session.
• Any technical disruption during gameplay (such as a lost connection) that prevents a game result from being verified will be resolved based on ace365's server records, not the player's device.
• The use of automated software (bots), scripts, or any third-party tools that interact with the ace365 platform without authorisation is strictly prohibited and may result in permanent account suspension.
• The outcome of all games is final once confirmed by the ace365 server. Appeals will only be considered in cases of demonstrable technical error.

In Live Casino, dealers are real people operating from a licensed casino studio. Every round and hand is recorded for audit purposes. In the event of a dispute, video footage may be used as evidence to reach a fair resolution.

7. Sports Betting & Live

Sports betting at ace365 covers both pre-match and live (in-play) betting for Malaysian Super League football, EPL, La Liga, BWF badminton, MPL MY esports, and over 20 other sports. Specific Sports Betting rules:

• Confirmed bets cannot be cancelled, except in cases where ace365 identifies a material error in odds-setting, such as odds that deviate significantly from the current market.
• Matches suspended or cancelled before 90% of play time (football) or the set threshold for other sports has been completed will be deemed void, and stakes will be refunded.
• For live betting, there may be a lag between the live stream and the odds displayed on ace365. Bets placed after an event that affects the outcome (a goal, a red card) but before the odds are updated may be voided at ace365's discretion.
• The cash out function is available on selected bets. Cash out values are calculated by ace365's algorithm and are final — no price negotiation is accepted once the value is displayed.
• Accumulator bets containing one or more void matches will be recalculated using odds of 1.00 for those void matches.
• Maximum bet limits vary by sport category, VIP membership tier, and market type. Current limits can be found in the betting section of the ace365 platform.

8. Account Security

You are fully responsible for keeping your ace365 account login credentials secure. The following security responsibilities apply from the moment you register:

• Never share your username, password, or OTP with anyone — including anyone claiming to be ace365 staff. ace365 staff will never request your password.
• Use a strong, unique password for your ace365 account. Change it regularly and immediately if you suspect any unauthorized activity.
• Log out of your account after every session, especially when using shared devices or public WiFi networks.
• Report any suspicious activity on your account to ace365 customer support immediately via live chat or email at support@ace365-jit.com.

Ace365 is not liable for losses arising from unauthorised use of your account where a security lapse on your part can be demonstrated. That said, we are committed to working with you to investigate and resolve any account security disputes as fairly as possible.

9. Responsible Gambling

Ace365 is committed to responsible gaming and the wellbeing of all Malaysian members. The following tools are available for you to activate at any time from your account settings:

• Daily / Weekly / Monthly Deposit Limit: Limit the amount you can deposit within a given period. This limit takes effect immediately and can only be decreased immediately — increasing the limit requires a 24-hour cooling-off period.
• Loss Limit: Set a maximum loss amount over a defined period. Once the limit is reached, you will not be able to place new bets until the period resets.
• Session Time Limit: Limit how long you play in a single continuous session. ace365 will send you an alert when you are approaching the limit.
• Temporary Self-Exclusion: Block access to your account for 1 week, 1 month, 3 months, or 6 months. This exclusion cannot be reversed early.
• Permanent Self-Exclusion: Permanently close your account. This request takes 30 days to process and cannot be reversed.

If you need help or guidance regarding a gambling problem, please contact Talian Kasih 15999 (free, 24 hours). ace365 also collaborates with responsible gambling support programmes in Malaysia. More information is available at ace365 Responsible Gaming page.

10. Limitation of Liability

Ace365 provides its platform on an "as is" and "as available" basis. While we make every effort to ensure platform availability and accuracy at all times, the following liability limitations form part of these Terms:

• ace365 is not liable for any losses arising from service disruptions caused by circumstances beyond our control, including ISP outages, power failures, or natural disasters.
• Content on the ace365 platform is for entertainment purposes only and does not constitute financial advice. Players are solely responsible for their own betting decisions.
• ace365's total maximum liability to any member under any circumstance is limited to the withdrawable balance available in that member's account at the time of the incident.
• ace365 is not responsible for any decisions made based on statistical information, odds, or match data displayed on the platform — all such content is provided for informational purposes only and does not guarantee any outcome.

11. Account Closure & Suspension

Ace365 reserves the right to suspend or close any account with or without prior notice under the following circumstances:

• Violation of any part of these ace365 Terms & Conditions.
• Creating multiple accounts or attempting to claim duplicate bonuses using different identities.
• Failure to pass age or identity verification when requested by the ace365 KYC team.
• Activity indicating fraud, money laundering, or use of the platform for unlawful purposes.
• Accounts that have been inactive for six consecutive months are subject to a monthly administrative fee of RM10 until the balance reaches zero, or the account may be closed upon request.

When an account is closed for legitimate reasons, any withdrawable balance (excluding bonus balances) will be returned to the member within 7 business days. If the closure results from a breach of Terms, ace365 reserves the right to forfeit the entire balance, including deposits, depending on the severity of the violation.

You may request a voluntary account closure at any time by contacting ace365 customer support via live chat or email at support@ace365-jit.com. Voluntary closure requests will be processed within 48 hours and any remaining balance will be returned within 7 business days.

12. Amendments to Terms

Ace365 reserves the right to modify, add, or remove any part of these Terms & Conditions at any time. When significant changes are made:

• Notice will be sent to all registered members via their registered email address at least 14 days before the amendments take effect, unless the change is an immediate legal requirement.
• The latest version of the Terms will always be available on this page with a clear effective date.
• Continued use of the ace365 platform after the effective date of any amendment constitutes acceptance of the revised terms.
• If you disagree with any amendments, you have the right to close your account before the effective date and receive your full withdrawable balance.

For any enquiries regarding ace365 Terms & Conditions, reach our support team via live chat (available 24/7) or email at support@ace365-jit.com. We are committed to responding to all live chat enquiries in under 3 minutes.